Dear Ms. Smile,
We regret terribly the problems you had with one of our products. It is the first time we encounter such a problem and we are grateful to you that you wrote to us about the malfunction of the toy. I assure you that our company has always honoured the guarantee of our products and you would therefore be given all your money back. In the end, I would like to ask you Veronica if you want to know more about other toys the company manufactures. If you are interested, we are looking forward to receive an answer from you, and we will send our offer to you as soon as possible
Respectfully,
Tobias Annet.
